Shipping policy
Every Luxury Homemade diffuser is handmade to order in small batches in Tacoma, Washington. Here is exactly what to expect after you place an order.
Where we ship
We currently ship within the United States only, including Alaska, Hawaii and US territories. We are not able to ship internationally at this time.
Shipping rates
Shipping is a flat rate of $5.00 per order, no matter how many diffusers you buy. There are no additional handling charges.
Processing time
Because each diffuser is filled, sealed and finished by hand, please allow 3 to 5 business days for us to prepare your order before it ships. Business days are Monday through Friday and do not include weekends or US federal holidays. Orders placed on a weekend or holiday begin processing on the next business day. During busy periods such as Valentine's Day, Mother's Day and the winter holidays, processing may take slightly longer.
Delivery time
Once your order ships, delivery typically takes 3 to 7 business days depending on your location. Altogether, most orders arrive within about 6 to 12 business days of being placed. Delivery estimates come from the carrier and are not guaranteed, since weather, carrier backlogs and peak season volume can add time beyond our control.
Order tracking
You will receive a shipping confirmation email with a tracking number as soon as your order leaves us. If you have not received tracking within 7 business days of ordering, please check your spam folder first, then email us at luxuryhomemadeco@gmail.com and we will look into it.
Incorrect addresses
Please double check your shipping address at checkout. We are not able to reroute a package once it has shipped. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you and can reship it once the $5.00 shipping cost is paid again.
Lost, delayed or damaged packages
If your tracking shows no movement for more than 10 business days, or your order arrives damaged, contact us at luxuryhomemadeco@gmail.com with your order number and, for damage, a photo of the item and packaging. We will make it right with a replacement or a refund. We are not responsible for packages marked delivered by the carrier but reported missing. If this happens, please file a claim with the carrier and let us know so we can help where we can.
Questions
Email luxuryhomemadeco@gmail.com or call 253-880-8557 and we will get back to you as soon as we can.
Luxury Homemade
9621 Golden Given Rd
Tacoma, WA 98445
United States