FAQ
Hi, I'm the maker behind Luxury Homemade. Here are the questions I get asked most. If yours isn't here, email me at luxuryhomemadeco@gmail.com and I'll get back to you personally.
About the diffusers
How long does a diffuser last?
Up to 3 months. The scent releases slowly and evenly, so your car smells lovely without ever feeling overpowering. How long yours lasts depends on the weather and how often your car sits in the sun.
Where are they made?
Every diffuser is handmade by me in small batches in the U.S.A., using premium American-made fragrance oils.
Are they made to order?
Yes. Each diffuser is filled, sealed and finished by hand once you order, so it arrives fresh.
What does "designer-inspired" mean?
Each scent is our own blend, created to capture the feeling of a well-loved designer fragrance. We are not affiliated with or endorsed by any fragrance house.
Will it smell too strong?
No. Our customers say it best: noticeable, never overpowering. If a scent isn't what you hoped for, see our swap policy below.
Is it safe? What's inside?
Each diffuser holds premium fragrance oil in a sealed glass bottle. Please keep it out of reach of children and pets, do not swallow or wear it, and keep it off your dashboard, leather and other surfaces, since fragrance oil can mark finishes. If any oil gets on your skin, wash it off with soap and water.
Using your diffuser
How do I use it?
It takes 4 easy steps:
- Remove the wooden lid and plastic stopper, then put the wooden lid back on.
- Tip the bottle upside down for 3 seconds so the fragrance absorbs into the wooden lid.
- Hang the diffuser in your car.
- To refresh the scent, or make it stronger, repeat step 2.
Care: keep the oil off your dashboard and leather.
Can I use it anywhere besides my car?
Yes. Customers hang them in closets, guest bathrooms and gym bags too.
Do you sell refills?
Yes. When your scent runs low, a refill keeps your favorite going without replacing the whole bottle.
Can I add flowers?
Yes. You can add flowers to any single diffuser for $1 at checkout. It makes a pretty gift.
Orders and shipping
How much is shipping?
Free on orders of $50 or more (Economy shipping). Orders under $50 ship Economy for $5.00. Faster Standard shipping is $6.90 for orders up to 1 lb and $9.90 for 1 to 5 lb. You always see the total at checkout before you pay.
How long will my order take?
Please allow 3 to 5 business days for me to make your order. After that, Economy takes about 5 to 8 business days and Standard about 3 to 4. Most Economy orders arrive in about 8 to 13 business days in total. Busy seasons like Valentine's Day, Mother's Day and the holidays can take a little longer.
Do you ship outside the US?
We ship across the United States, including Alaska, Hawaii and US territories, and to select international destinations. International rates and times show at checkout.
How do I track my order?
You'll get a shipping email with a tracking number as soon as your order leaves me. If you haven't seen it within 7 business days, check your spam folder, then email us.
Returns and swaps
What if I don't love the scent?
Scent is personal. Contact us within 30 days and we'll work something out, whether that's a swap for another scent or a return.
What is your return policy?
You have 30 days after receiving your order to request a return. Items should be unused and in the original packaging. Email us first and we'll send a return label. Used diffusers can't be returned unless they arrived damaged or defective. Full details are in our refund policy.
My order arrived damaged. What do I do?
I'm so sorry! Email us your order number and a photo and we'll send a replacement or a refund.
Subscription
How does the monthly subscription work?
Pick your first scent and we send a fresh diffuser every month for $12.99, which is $4 off the regular price. You can change your scent any time before your next billing date by emailing us, and you can cancel any time.
Party favors and gifts
Do you do party favors or bulk orders?
Yes, they're perfect for weddings, showers, birthdays and events. Order a 12-pack ($9.99 each) or a 50-pack ($6.99 each), with one scent for all or a mix of up to 4. Allow 3 to 5 business days, and a little longer for large orders. Individual gift boxes are not included.
Do you offer wholesale?
Email us at luxuryhomemadeco@gmail.com with what you have in mind and we'll talk.
Which scent should I pick?
Take our Scent Matchmaker quiz and we'll suggest your top 3 matches.